Privacy Policy

Last Updated: October 15, 2020


This privacy policy explains how we (Chillow Inc.) collect information that relates to you when you access our website available at www.chillowco.com and the capabilities and services provided on or through our website (collectively, the “Services”) and how we use and disclose that information.
Please note that although we may link to third-party websites, software, or services, this privacy policy applies only to our Services.  Please refer to the privacy policies on any third-party websites, software, or services to learn how they collect, use and share your personal information.


1. Information We Collect


We collect several types of information you access and use the Services:

  • When you create an account through the Services, you provide us with personal information like your name, email address and mobile. telephone number.
  • If you log into the Services through a third-party service, both we and that third-party may receive some information about you and your use of the Services. For example, if you choose to log into the Services with your Facebook account, we may receive information from Facebook, such as your name, e-mail address, public profile information, and information about your contacts.

  • When you use the Services, we collect information, content, photos and videos you upload to the Services. We collect other information you may post on our sites and apps. We may also collect information you might post on third party sites.
  • When you use the Services, we may collect location data. You can choose whether or not to enable the location tracking feature through the settings on your device or when prompted by the Chillow mobile app. We may also infer your general location information, for example by using your internet protocol (IP) address.
  • When you use the Services, we automatically receive some technical information about the hardware and software that is being used.


Cookies — We and our vendors may use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files that are sent by your computer when you access our Services through a browser. We and vendors may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device that helps us do things such as understand how you use our Services, personalize your experience, and understand your usage of the Services. By using your browser and device settings, you may be able to block cookies or adjust settings for notifications when a cookie is set.

Log Information — When you use the Services, our servers will record information about your usage of the Services and information that is sent by your browser or device. Log information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on the Services, and other ways you interact with the Services. If you are logged into the Services, this information may be stored with your account information.


2. How We Use Your Information


We may use the information we collect to:

  • Provide and manage our Services, communicate with you about our Services, and fulfill any contractual obligations we otherwise have with you.
  • Support your use of our Services and to ensure the quality and security of our Services.
  • Allow you and other users to communicate using the Services.
  • Assist you in finding potential rooms for rent and potential roommates in your chosen geographic area.
  • Charge your for the purchase and costs through one or more payment processing partners.
  • Manage your account and verify your identity.
  • Offer you customized content.
  • Understand how users interact with the Services.

3. What We Share


We may share your personal information in the following circumstances:


4. Do-Not-Track Disclosure


Some web browsers have “do-not-track” features that tell websites that you do not want to have your online activities tracked. Our website does not currently recognize or respond to automated browser signals, which may include “do-not-track” instructions.


5. Security


We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure.


6. Use by Children


We do not knowingly process personal information for which we determine the purposes and means of processing about individuals under the age of 18 without advance parental consent.  If you are the parent or guardian of a child under 18 years of age and believe that your child has directly disclosed information to us, then please contact us so that we may delete the child’s information.


7. For Residents of California


If you are a California resident, California law requires certain businesses to respond to requests from California residents regarding disclosure of personal information to third parties for their marketing purposes. In the alternative, such businesses may adopt a policy of not disclosing personal information to third parties for marketing purposes if a California resident has opted-out of such information-sharing. We do not share your personal information with third parties without your consent. If you wish to opt-out of our sharing your personal information for marketing purposes after you have consented, please contact us at the email address specified at the bottom of this policy.


8. International Data Transfers


If you are located or reside outside the United States, please note that we and our servers are located in the United States. Any information that you provide to us may be transferred to and processed in the United States or other countries around the world where our vendors and suppliers are located. This transfer may include recipients of information located in countries where there may be a lower level of legal protection for your personal information than in your country. By using the website, you consent to your information being collected, processed, used, and transferred as disclosed herein.


9. Changes to this Policy


This policy may change from time to time and any revised version will be posted on our website. If we make changes, we will notify you by revising the date at the top of this policy and, if we make any material changes, we will use commercially reasonable efforts provide you with additional notice (such as a notice in our user interface or sending you a notification by email).


10. How to Contact Us


Questions or comments about our Privacy Policy? Contact us at contact@chillowco.com.